Return & Refund Policy

Last Updated: August 5, 2026

At Kidarker.com, we are committed to providing a safe and reliable shopping experience. If your order does not meet your expectations, our Return & Refund Policy explains when and how you can request a return, replacement, or refund.

1. Return & Refund Eligibility

You may request a return, replacement, or refund within 5 working days from the date your order is delivered if any of the following applies:

• You received a damaged or defective product.
• The product is expired (where applicable).
• You received the wrong item, size, color, or variant.
• The item is significantly different from its description or product images.
• Your order was confirmed but was not successfully delivered due to our error.

To help us resolve your request quickly, please keep the product in its original condition and retain the original packaging and invoice.

2. Proof of Issue

For damaged, defective, or incorrect items, we recommend recording a clear unboxing video and taking photos immediately after receiving the package.

These materials help our Quality Assurance team verify the issue and speed up the approval process for a replacement or refund.

3. Order Cancellation

Orders may be cancelled under the following conditions:

• Within 24 hours of placing the order, provided it has not entered processing.
• Before the seller confirms shipment.

If an order has already been processed but has not yet been shipped, a small processing fee may be deducted to cover packaging and handling costs.

Customized, personalized, or made-to-order products cannot be cancelled once production has begun.

Approved cancellation refunds are generally processed within 7–10 working days using the original payment method.

4. Return Conditions

A return request will be accepted when:

• The product is unused and in its original condition.
• All original packaging, accessories, labels, and tags are included.
• A valid order number or purchase confirmation is provided.
• The return request is submitted within the eligible return period.

Returns that do not meet these conditions may be declined.

5. Items That Cannot Be Returned

For health, safety, and product integrity reasons, the following items are generally non-returnable unless they arrive damaged or incorrect:

• Personalized or customized products.
• Perishable goods.
• Cosmetics, skincare, and hygiene-sensitive products that have been opened.
• Undergarments and similar personal-use items.
• Digital products, downloadable content, software, or gift cards.
• Final sale, clearance, or promotional items marked as Non-Returnable.

6. Refund Processing

Once the returned item passes our inspection, your refund will be processed according to your original payment method.

Estimated processing times:

Payment Method	Estimated Refund Time
Debit/Credit Card	Up to 10 working days
bKash, Nagad, Rocket & Mobile Banking	Within 3 working days
Cash on Delivery (COD)	Bank transfer within 3–7 working days
Store Credit or Voucher	Within 1 working day

Actual processing times may vary depending on your bank or payment service provider.

7. Exchanges

Where stock is available, we may offer an exchange instead of a refund if:

• The wrong size or color was delivered.
• The product is defective or damaged.
• An incorrect item was shipped.

Exchange requests are subject to product availability.

8. Change of Mind

Orders cannot normally be returned simply because you changed your mind.

However, at our discretion, an exchange may be offered if:

• The item has not been used.
• It remains in its original packaging.
• It is returned within the eligible return period.
• The product is eligible for exchange under the seller’s policy.

9. Return Process

Returning an item is simple:

1. Submit a return request through our customer support.
2. Provide your order number and explain the issue.
3. Upload photos or an unboxing video if requested.
4. Our Quality Assurance team will review your request.
5. If approved, we’ll arrange a replacement or process your refund.
6. You’ll receive confirmation once the refund has been completed.

10. Special Cases

We will prioritize immediate resolution for:

• Incorrect items shipped.
• Missing items from an order.
• Expired products.
• Products damaged during shipping.

If only the outer packaging is damaged but the product itself is intact and fully functional, the order may not qualify for a return.

11. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a return request, please contact our customer support team through the Contact Us page on Kidarker.com.

Our team is always happy to assist you and ensure a smooth shopping experience.